Blocking Carrier Services

What Are Blocked Carrier Services?

WebShip allows you to hide specific carrier services from your rate results. By blocking a carrier service, it will no longer appear when you shop for rates, keeping your rate results clean and focused on the options you actually use.

When to Use Blocked Carrier Services

The Blocked Carrier Services setting lets you toggle individual carrier services on or off. When a service is blocked, it is excluded from your rate shopping results automatically. This is useful when:

• A carrier offers multiple service tiers but you only ever use certain ones
• You want to reduce clutter in your rate results
• Your account has access to carrier services you never use

Navigate to Blocked Carrier Services

The Blocked Carrier Services setting is located in your Settings page under the General Settings section.

1. Log in to WebShip
2. Click on Settings in the main navigation
3. Scroll down to the General Settings section
4. Locate the row labelled Blocked Carrier Services
5. Click the Manage button in the Value column

Opening the Manage Services Panel

Clicking Manage opens a lightbox titled Manage services. Inside, carrier services are grouped by carrier name (for example, UPS, FedEx, or USPS). Each service is listed with a toggle switch.

Toggling a Service

Each carrier service has a toggle that controls its visibility in your rate results:

• A toggle switched ON (enabled) means the service is available and will appear in your rate results.
• A toggle switched OFF (disabled) means the service is blocked and will be hidden from your rate results.

To block a service:

1. Find the carrier group and the specific service you want to hide
2. Click its toggle to switch it OFF
3. Repeat for any additional services you want to block

To unblock a service:

1. Find the carrier group and the specific service you want to restore
2. Click its toggle to switch it ON

Saving Your Changes

1. After toggling the desired services, click the Save button in the bottom-right of the panel
2. A success message will confirm that your settings have been saved
3. The panel will close automatically

Understanding the Impact of Blocking Services

Once saved, blocked carrier services are excluded at the rate-shopping level. This means:

• The blocked services will not appear in rate results when you create a new shipment
• Blocking a service does not affect historical shipments that were already booked using that service
• Only the services available to your company account (based on carrier contracts configured for your company) are shown in the Manage Services panel
• If your company-level settings restrict a carrier service, that restriction applies at the rate-shopping level and the service will not appear in the panel at all

Key Things to Keep in Mind

• The list of available services shown in the panel reflects the carriers and services enabled for your company account. If you do not see a carrier you expect, contact your administrator.
• Blocked carrier service preferences are saved on your user account within WebShip. Contact your administrator if you need company-wide changes to carrier service availability.
• You can change your blocked services at any time by returning to Settings > General Settings > Blocked Carrier Services > Manage.

A carrier service I expected to see is missing from the Manage Services panel

The panel only shows services that are enabled for your company account at the company level. If a carrier or service is not listed, it has not been activated for your account. Contact your administrator or reach out to support.

I blocked a service but it is still appearing in my rate results

• Make sure you clicked Save after toggling the service off. Changes are not applied until you save.
• Refresh the WebShip page and try rating again.
• If the issue persists, contact support.

I accidentally blocked all services and now I have no rate results

1. Go to Settings > General Settings > Blocked Carrier Services > Manage
2. Toggle back on the services you need
3. Click Save

The Save button is not responding

Ensure you have a stable internet connection. If the problem continues, try refreshing the page and making your changes again. If the error persists, contact support.